Postage & Delivery

When you purchase from Roshi we will endeavour to ship your items within 48 hours.

We support Australian business and use Australia Post for our parcel deliveries and Transdirect for larger orders. Parcel tracking systems provide a secure and reliable service.  If you have any special delivery requests please include them in the 'Notes' section at check-out.

 

Delivery times - Australia

For standard post please allow 2 – 5 days depending on your state as all items are dispatched from Victoria.  Longer delivery times to be expected for W.A. & N.T. This is a guideline only as Australia Post and Transdirect do not guarantee delivery timeframes.
For Express Post we will endeavour to post your item on the same day if the order is received by 10.00am otherwise it will be dispatched next day.
These delivery times are based on items that are in stock at our Melbourne warehouse.  We will contact you if the item is on back order or if it is a custom-made item and provide you with a delivery time frame.
If you are concerned about when you will receive your item please email us at; 

roshi.ceramics@gmail.com

International Orders

International shipping rates are calculated manually after the order is received.  We will endeavour to provide the most cost effective pricing based on the size and weight of the carton.  

If you are ordering from New Zealand please select the NZD option from the dropdown menu at the footer of the website.  Product prices and postal rates will be calculated in New Zealand Dollars and can be paid for in NZD.  Standard post allow 10 to 18 business days.

All international postage prices are based on Standard Post.  Allow 10 to 25 business days for delivery.  For express post please contact us for a quotation.

If you prefer a quotation for shipping prior to ordering please email your order to us and we will calculate delivery and send you a proforma invoice. 

roshi.ceramics@gmail.com

Packaging

We avoid plastic where possible and use recycled cardboard packaging to minimise our footprint.  Thank you for supporting us in this initiative.